Whilst every effort is made to ensure that we are meeting your expectations and standards of care, we understand and take very seriously any feedback or grievance you may have with any aspect of the setting. Therefore we adhere to a very concise policy on complaints and again encourage all parents to read it and date the declaration on the registration form to that effect.
Should any parent have a cause for concern about issues concerning Pebbles, it’s policies or operation, they should raise these concerns in the first instance with the manager, initially verbally and then in writing, when every effort will be made to resolve the situation. If the situation cannot be resolved by the manager or subsequently by the management committee, you can ring or write to Ofsted, at:-
Early Years OFSTED
The National Business Unit
Tel: 0300 123 1231